On top of the hurdles introduced in accessing his or her money, if a suspected fraud is detected, the account holder has to deal with the phone call asking if he or she made the suspicious transactions.
Each new wave of technology is intended to enhance user convenience, as well as improve security, but sometimes these do not necessarily go hand-in-hand.
For example, the transition from magnetic stripe to embedded chip slightly slowed down transactions, sometimes frustrating customers in a hurry. ( ① )
Make a service too burdensome, and the potential customer will go elsewhere. ( ② )
This obstacle applies at several levels. ( ③ )
Passwords, double-key
identification, and biometrics such as fingerprint-, iris-,
and voice recognition are all ways of keeping the account details hidden from potential fraudsters, of keeping your data dark. ( ④ )
But they all inevitably add a burden to the use of the account. ( ⑤ )
This is all useful at some level ―
indeed, it can be reassuring knowing that your bank is keeping alert to protect you ―
but it becomes tiresome if too many such calls are received. * fraud: 사기
