A problem, however, is that supervisors often work in locations apart from their employees and therefore are not able to observe their subordinates’ performance.
In most organizations, the employee’s
immediate supervisor evaluates the employee’s
performance. ( ① )
This is because the supervisor is responsible for the employee’s
performance, providing supervision, handing out assignments, and developing the employee. ( ② )
Should supervisors rate employees on performance dimensions they cannot observe? ( ③ )
To eliminate this dilemma, more and more organizations are implementing assessments referred to as 360-degree
evaluations. ( ④ )
Employees are rated not only by their supervisors but by coworkers, clients or citizens, professionals in other agencies with whom they work, and subordinates. ( ⑤ )
The reason for this approach is that often coworkers and clients or citizens have a greater opportunity to observe an employee’s
performance and are in a better position to evaluate many performance dimensions. * subordinate: 부하 직원