Leaders come in all shapes and sizes, but successful leaders tend to have one thing in common: the ability to share someone else’s feelings, known as empathy. While empathy forms in everyone to some degree, effective leaders know how to develop this emotional guidance system ① to connect with others’ feelings and perspectives. However, empathy in leaders is more than ② simply being kind to employees, clients, and customers. Empathetic people seem more approachable, focusing on the words of others. Listening to the needs of employees ③ enable leaders to clearly identify what makes them feel heard. Utilized in this way, empathy can be considered a crucial part of ④ maintaining employee satisfaction. Leaders who are unable to surround themselves with competent employees will not be successful. Indeed, a leader’s failure to empathize with talented workers is one of the main situations ⑤ that could lead them to leave an organization. In this case, the organization must spend precious time and money to find suitable replacements for them.