[Telephone rings.]
M: Front desk. How may I help you?
W: I’m in Room 201. I specifically booked a non-smoking room, but I smell cigarette smoke in my room.
M: We’re sorry about that. Let me check that for you. [Typing sound] You’re Wendy Parker, right?
W: Yes, that’s correct.
M: Hmm, the record says we assigned you a non-smoking room.
W: Then why do I smell cigarette smoke here?
M: Well, since your room is close to the ground level, cigarette smoke must have come in from outside. Sorry for the inconvenience. Would you like to switch rooms?
W: Yes, please. The smell is really bothering me.
M: Let me first check if there are any rooms available.
W: If it’s possible, I’d like to move to a higher floor. Maybe higher than the 5th floor?
M: Okay. [Typing sound] Oh, we have one. Room 908 on the 9th floor is available.
W: